HelpDocs

Put all of your help where it actually will...

HelpDocs lets you create and maintain your application help screens with a simple interface and minimal need for technical resource involvement.

HelpDocs enables your people that are closest to the user issues to take control and easily create and update help content in context, where and when your customers need it.

HelpDocs allows you create and maintain your application help screens with a simple interface and minimal need for technical resource involvement.

"HelpLinks makes it possible for me to add more customers without adding staff.”

Tim McGuiness
Founder, LeadTubes

Puts help on any page
you require

Where the user needs it, when they need it... in context

Standard format – Users look for a consistent Help Icon on any page where HelpLinks are deployed.

Make your product easier to use and adopt, decreases churn and use of expensive support resources

Doesn’t require a technical resource to organize & update

Easy to use, anybody with permission in the organization can change and update the help content

Easy Setup – Works similar to Google Analytics / Adwords for marketing in unbundling control of your help content from your developers and technical resources

Provides workflow and organization

Leverages current content and simplifies the process – Utilizes a standard format

HelpLinks internal repository and interface are a single control point

Provides tracking and accountability for changes and edits

ReleaseNotes

Make sure your customers know when your product improves...

ReleaseNotes lets you create and maintain your documentation and leverage it throughout your product.

ReleaseNotes creates appropriate workflows to streamline the production process and easily deploy that content out to your users.

Keep your customers up to date on new features and functionality, improving adoption and lowering churn, while increasing usability.

"Constant product improvement is vital for providing a good user experience. ReleaseNotes is great for communicating new functionality for returning users."

Jaan-Matti Saul
UX Designer, North Embassy

Let your customers know when your product improves

Keep your customers up to date

Let your users know when your application has improved in a consistent, obvious and easily accessed way with ReleaseNotes.

Provide notification and easy user access to read about new and/or improved features and functionality so your customers immediately recognize the value of SaaS and your constant innovation.

When users know your product is always improving and potentially adding more value it leads to less customer churn and more usage and "stickiness."

Create appropriate workflows

Streamline your documentation process for creating, changing and posting your release notes.

Control access and workflow within a consistent framework that will provide a boost in productivity and efficiency.

Create more accountability while making it easier to update and distribute your documentation.

Leverage your documentation

Easily create and maintain your documentation for simple distribution to the people who need it

Use your release notes in your help sections and get more out of your documentation efforts to let users know what has changed in your product.

Put access to release notes in your product so it can be easily accessed by the appropriate users, letting them know how to get more value from your offerings.

Who it helps

Make your Help Screens better. Instantly!

Application Developers

Drives better utilization of functionality and features
Documentation is always an issue, get it out of your hands and to your customer support resources
Establishes correct roles from the onset

Tech Support

Easily take ownership of product Help content – Use tools and workflow to improve it
Leverage current content resources
Improve your organization & workflow & alerts
Cost savings

IT / Operations

Leverage current content resources
Gets rid of a headache – Transfers ownership to where it belongs
Creates more accountability

End Users (your customer)

Users can provide feedback on what is useful and participate in improving help content (feedback in context)
Decrease frustration – Get them using what they paid for quicker and better
Self discovery of features users didn’t know they had access to – Move them from help, to what more can I do?

Are your help screens actually helping?